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Frequently Asked Questions

  • General questions
  • Zogoflex FAQ
  • Treats FAQ
  • Stuffed Beds FAQ
  • Flat Mats FAQ
  • Retailer FAQ

Where is my order?

Be sure to check your email for our automated confirmation emails, We will send your tracking information as soon as it becomes available. Of course, you may always contact us.

What is your product guarantee?

We have a manufacturer's warranty on all of our products against defects in materials and workmanship. We also have more inclusive guarantee programs onall of our productsincluding Zogoflex Dog Toys and Pet Beds. For more information, please visit our Guarantee page.

How do I track my shipments?

Our system is set up to send you three followup emails. The first order acknowledgment email is sent immediately after placing your order on our website. The second email is sent after we have processed your order and provides you with an estimated ship date. Our third email confirms that your order has shipped and includes tracking information. If you have trouble receiving any of these emails, please contact us - we're happy to help! 

Where are your products made?

98.5% of our products are made in our hometown of Bozeman, Montana.  We also employ vendors to manufacture select products in other facilities in the US and beyond.  When we choose to work outside of our factory, we personally visit and qualify our partners to bring exceptional quality and value to our customers and ensure they meet our high standards of ethical practices, human rights and environmental management.