Shipping Information

Holiday Shipping Lead-Times:

Retailers:

    • To receive orders for Black Friday order by Friday, 11/12
    • To receive orders for the weekend before Christmas, order by Monday, 12/6

Consumers:

    • To receive your orders by Christmas Eve, 12/24, please place your online order by Monday, 12/13.

    Shipping Fees:

    Free Shipping on orders over $75

    West Paw offers free shipping on orders over $75 for non-wholesale orders. These orders ship Economy and typically will arrive within 4-10 business days depending on your location. Free shipping is only available for delivery to residential addresses in the contiguous US. Orders over $75 to Alaska, Hawaii, and Canada are eligible at half-off standard shipping rates.

    $3.95 Flat Rate Shipping

    West Paw offers a flat shipping rate of $3.95 for non-wholesale orders. These orders ship using the Economy shipping method and typically deliver within 4-10 business days depending on the distance to your location from Bozeman, MT. This flat rate option is only available for delivery to residential addresses in the contiguous US and is not available for orders being shipped to Alaska, Hawaii, Canada, or for retailer orders.

    Heyday® Beds Ship Separately

    Please note, our handcrafted Heyday Beds are made to order and shipped directly from our factory in Bozeman, Montana. We ship the rest of your order from our distribution center, so your bed will arrive separately and a few days later.

    Important notice regarding expedited services: Orders placed after 10:30 a.m. MST will ship on the following business day (essentially adding one business day to the shipping time). For example, if you choose "FedEx Overnight" after 10:30 a.m. MST on Tuesday, your order may not actually ship out of our facility until Wednesday. It will still ship overnight, arriving Thursday.

        • Retail Shipping Options:

          Different shipping rates apply to our retail accounts. Please visit the Retailer section or contact customer service for more information on shipping rates for retail accounts.

          International Orders:

          Please be aware that any taxes, duties, and fees are NOT included with your shipping quote and will either be added to your order or become your responsibility upon receipt of your package.

        • Current Shipping Delays:

          We design, and make your dog’s favorite products from our production facility in Bozeman, Montana. Our team is working as quickly as we can to get your package out the door, however, due to high order volumes and extra Covid-19 safety protocols for our team, your package may take a little longer to arrive.

          Domestic Shipping Options:

          During the checkout process you’ll have the option to choose between Economy shipping (contiguous US addresses only), FedEx Ground or FedEx expedited services. Simply choose the shipping option that best fits your needs and budget. Upon shipping your order, you will get an email with the tracking information provided by the carrier. General estimated transit times are visible in the Transit Map below.

          Both Economy Shipping and FedEx transit times are estimates provided by the carrier and can vary due to inclement weather, natural disasters, or a high volume of packages. For more detailed transit times, we encourage you to visit FedEx.com.


          Customer Service Pages