Returns & Exchanges

We want every West Paw purchase to feel like a good decision, so we've crafted a no-fuss, Love It Guarantee™ if you need to exchange or return a product.


Merchandise, if unused and in resalable condition, can be returned within 30 days of purchase.


We fully guarantee our products against defects in material and workmanship. If something seems amiss, please don’t hesitate to contact us for a replacement or refund.

Guaranteed Products:

West Paw offers an all-inclusive, 100% guarantee on all of our products. Please see the full details on our Guarantee page and complete the online form or contact customer service at 1-800-443-5567 or email us at

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