We're in it for the wags We’ll replace or refund anything that doesn’t induce a happy dance. West Paw offers even more ways to keep you—and your dogs—happy. We are proud to guarantee every product we manufacture. If you are unhappy with the performance of a West Paw product, our Love It Guarantee entitles you to a one-time refund or replacement, per product shape or design. It really is that simple, easy, and hassle-free. "Because we make everything ourselves in our own Bozeman, Montana-based facility, we have complete control over every step of our manufacturing process. This means we are 100% confident in the durability and safety of everything we make. So, it's only natural that West Paw now guarantees every single one of our products." — Spencer Williams, Owner, and CEO See our FAQ page for more information Fine Print: West Paw reserves the right to issue a refund, replacement, or an alternative product based on each individual situation. One-time replacement or refund per household per toy design (not per purchase). Valid receipt required for refunds. Replacement orders will ship within one week of submission. Taxes will not be refunded unless they were collected by West Paw. International Customers (outside of the US): Please visit the retailer from which you purchased the product to have it replaced or refunded. Please allow for 10-14 business days to receive your replacement toy. JOIN THE LOOP®. All of our Zogoflex, Zogoflex Air, and Zogoflex Echo products can be infinitely recycled into new products. Although we don't require that you send in your damaged toy, West Paw and the planet would love for you to send us your Zogoflex products that you no longer want at: West Paw 32050 E. Frontage Rd.Bozeman, MT 59715
