West Paw is Proud to Guarantee all products
West Paw offers even more ways to keep you—and your dogs—happy. West Paw guarantees every product we manufacture here in Montana – that’s all of them. If you are unhappy with the performance of a West Paw product, we’ll replace or refund your purchase. It really is that simple, easy, and hassle-free.
"Because we make everything ourselves in our own Bozeman, Montana-based facility, we have complete control over every step of our manufacturing process. This means we are 100% confident in the durability and safety of everything we make. So, it's only natural that West Paw now guarantees every single one of our products."
— Spencer Williams, Owner, and CEO
- West Paw reserves the right to issue a refund, replacement, or an alternative product based on each individual situation.
- One-time replacement or refund per household per toy design (not per purchase).
- Valid receipt required for refunds.
- Replacement orders will ship within one week of submission.
- Taxes will not be refunded unless they were collected by West Paw.
- Refund checks issued to Canadian consumers will be issued for the MSRP of the product due to fluctuating exchange rates.
- International Customers: Please visit the retailer from which you purchased the product to have it replaced or refunded.
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The goal of our guarantee is to ensure your dog has the right product for their chewing, playing and resting behaviors. If you purchased one of our products that you thought was indestructible, but your champion chewer managed to gnaw right through it, we want to offer you an ever more durable toy design. For help in choosing which West Paw toy is best rated for durability, please consult the link below:
Please allow for 10-14 business days to receive your replacement toy.
JOIN THE LOOP. All of our Zogoflex, Zogoflex Air, and Zogoflex Echo products can be infinitely recycled into new products. Although we don't require that you send in your damaged toy, West Paw and the planet would love for you to send us your Zogoflex products that you no longer want at:
32050 E. Frontage Rd.
Bozeman, MT 59715