Guarantee Form



West Paw Introduces NEW Guarantee on all products

We’re happy to announce even more ways to keep you—and your dogs—happy. West Paw now guarantees every product we manufacture here in Montana – that’s all of them. If you are unhappy with the performance of a West Paw product, we’ll replace or refund your purchase. It really is that simple, easy, and hassle-free.

"Because we make everything ourselves in our own Bozeman, Montana-based facility, we have complete control over every step of our manufacturing process. This means we are 100% confident in the durability and safety of everything we make. So, it's only natural that West Paw now guarantees every single one of our products."

— Spencer Williams, Owner, and CEO


See our FAQ page for more information 


Fine Print:

  • West Paw reserves the right to issue a refund, replacement, or an alternative product based on each individual situation.
  • One-time replacement or refund per household.
  • Valid receipt required for refunds.
  • International Customers: Please visit the retailer from which you purchased the toy to have toy replaced or refunded.

Find your originally purchased product

The goal of our guarantee is to ensure your dog has the right product for their chewing, playing and resting behaviors. If you purchased one of our products that you thought was indestructible, but your champion chewer managed to gnaw right through it, we want to offer you an ever more durable toy design. For help in choosing which West Paw toy is best rated for durability, please consult the link below:

Pet Information
Purchase Info

West Paw Durability Chart

Toy Information

Please allow for 10-14 business days to receive your replacement toy.

JOIN THE LOOP. All of our Zogoflex and Zogoflex Air products can be infinitely recycled into new products. Although we don't require that you send in your damaged toy, West Paw and the planet would love for you to send us your Zogoflex and Zogoflex Air products that you no longer want at:

West Paw
32050 E. Frontage Rd.
Bozeman, MT 59715