Guarantee Form



West Paw Introduces NEW Guarantee on all products

We’re happy to announce even more ways to keep you—and your dogs—happy. West Paw now guarantees every product we manufacture here in Montana – that’s all of them. If you are unhappy with the performance of a West Paw product, we’ll replace or refund your purchase. It really is that simple, easy, and hassle-free.

"Because we make everything ourselves in our own Bozeman, Montana-based facility, we have complete control over every step of our manufacturing process. This means we are 100% confident in the durability and safety of everything we make. So, it's only natural that West Paw now guarantees every single one of our products."

— Spencer Williams, Owner, and CEO


See our FAQ page for more information 


Fine Print:

  • West Paw reserves the right to issue a refund, replacement, or an alternative product based on each individual situation.
  • One-time replacement or refund per household.
  • Valid receipt required for refunds.
  • International Customers: Please visit the retailer from which you purchased the toy to have toy replaced or refunded.
Pet Information
Purchase Info
Toy Information
Please choose an appropriate toy for your dog's chewing and playing behavior. Please refer to our Chew/Play guidelines to help you choose the right toy for your dog.

Please allow for 10-14 business days to receive your replacement toy.

JOIN THE LOOP. All of our Zogoflex and Zogoflex Air products can be infinitely recycled into new products. Although we don't require that you send in your damaged toy, West Paw and the planet would love for you to send us your Zogoflex and Zogoflex Air products that you no longer want at:

West Paw
32050 E. Frontage Rd.
Bozeman, MT 59715