International Guarantee

Posted November 20, 2017

Introducing our new Love It Guarantee™

We’re happy to announce another way to keep your dog(s) happy. West Paw™ now guarantees every dog toy and dog bed we manufacture here in the United States – that’s all of them. If you aren't completely satisfied with your West Paw purchase, we’ll replace it or refund your purchase. All you need to do is return it to where you purchased it.

As West Paw's owner, Spencer Williams put it "We proudly make our pet products in the same building as our offices, so we all feel a sense of pride in what gets made here. It only makes sense to introduce a guarantee that reflects the quality and craftsmanship that go into designing and manufacturing each and every product."

Simply put: If you or your dog is not satisfied with any of our products, for any reason, we will make it right.

Why does West Paw offer such a robust guarantee?

The goal of our guarantee is to ensure dogs have the right toy for their chewing, playing and resting behaviours. And if you purchased one of our dog toys that you thought was indestructible* yet your champion chewer managed to gnaw right through it, we want to offer you up an ever more durable toy (think Tux or Jive). 

My dog destroyed his West Paw toy, what do I do now? 

West Paw works with our international retailers to make sure they will honour our product guarantee. Please be sure to tell them all about your dog's chewing and playing behavior so they can best recommend a replacement product that is better suited for your dog's needs. For example, if you bring back a chewed up Tizzi® toy, please look into a more durable Tux® a try.   

* No dog toy, no matter who makes it, is indestructible. This we also guarantee.

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